Last updated: 18 October 2026
Start with the 14-day free trial to try Bot Protection on your own traffic before you pay. If a paid plan is not right for you, you can still have your money back.
14 days, no questions
You can ask for a full refund of a payment within 14 days of the day it was charged: the first payment of a plan, or a renewal. We do not ask why, though we are glad to hear it.
One exception: if your site used more than the plan's monthly decisions within those 14 days, the refund is the price you paid less what you used, each million counted at the plan's price for an extra million, and never below zero.
How to ask
Our orders are processed by Paddle, our reseller and Merchant of Record, so refunds are paid by Paddle to the card or account you paid with. Ask through paddle.net, where you can find your order with the email you paid with, or by replying to your receipt. You can also write to us at contact@korzen.dev and we will arrange it. A refund usually reaches you in 5 to 10 business days, depending on your bank.
After 14 days
You can cancel at any time from the dashboard: your plan stays active until the end of the period you paid for and is not charged again. We do not refund the unused part of a period after 14 days, except where the law of your country gives you more, which always applies. If the service failed you, write to us all the same: we look at every case.
Overage
Decisions past your plan are charged at the end of the month, never beyond the spend limit you set. If you think an overage charge is wrong, tell us within 14 days of it and we will check it against your usage. Extra millions already used are charged before any refund is made: a refund never covers them.
Deleting your account
Deleting the last account of your company deletes its data at once and cancels its subscription, which is not charged again. Within 14 days of a payment the refund above applies; after that, the rest of the period is not refunded, and extra millions already used are charged. To keep the protection until the period ends, cancel the plan in the dashboard first and delete the account afterwards.
Abuse
We may refuse a refund where there is evidence of fraud, or of repeated buying and refunding to use the service without paying.